CGColorsInc Privacy Policy
- Introduction
CGColorsInc is committed to protecting the privacy rights of data subjects.
This policy refers to the data we collect when you use our services or communicate with us. Examples include visiting our website, downloading our white papers and other materials, responding to our e-mails, and attending our events. This policy also explains your rights with respect to the data we collect about you.
Your information is controlled by CGColorsInc. If you have any questions or concerns about how your information is handled, please direct an inquiry to us at hi@cgcolors.com.
If you do not agree with this policy, please do not access or use our services, or interact with any other aspect of our business.
- Data we gathered from our website’s users
When you visit our website, we collect usage statistics and other data, which helps us to estimate the efficiency of the content delivered. Processing data gathered from our website also helps us to provide a better user experience and improve the products and services we offer. We collect information through the use of “cookies,” scripts, tags, Local Shared Objects (Flash cookies), web beacons, and other related methods.
2.1. We collect the following categories of data:
- Cookies and similar technologies (e.g., web beacons, pixels, ad tags, and device identifiers)
- Usage data, user behavior collected by cookies
2.2. How we process the data gathered
CGColorsInc and third-party providers we partner with (e.g., our advertising and analytics partners) use cookies and other tracking tools to identify users across different services and devices and ensure a better user experience. Please see the list of them below.
2.3. Purposes and legal basis for data processing
CGColorsInc is gathering data via this service with a view to improving the development of our services. Data gathering is conducted on the basis of our or third party’s legitimate interests, or with your consent.
User data collected allow CGColorsInc to provide our Services and is employed in a variety of our activities that correspond to our legitimate interests, including:
- enabling analytics to draw valuable insights for smart decision making
- contacting users
- managing a user database
- enabling commenting across the content delivered
- handling payments
- preventing spam
- improving user experience (e.g., delivering highly personalized content suggestions) and the services delivered (e.g., a subscription service), etc.
- providing information related to the changes introduced to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements
2.4. Data retention period
We set a retention period for your data—collected from our websites—to 6 years. We gather data to improve our services and the products we deliver. The retention period from our partners is set forth by them in their privacy policies.
2.5. Data recipients
We do not transfer the gathered data to third parties, apart from the cases described in the General data processing section or in this Section, as well as cases stipulated in our third partner’s privacy policies.
- Data we gather from our web forms
3.1. We collect the following categories of data
When you fill out any of the forms located on our websites, you share the following information with us:
- Name/surname
- Position
- Phone number
- Location
- Сompany name
- Any other information you provided to us from your request
3.2. How we process the data gathered
The information about the request is transferred to our CRM or Hubspot. Later, it may be used to contact you with something relevant to your initial request, provide further information related to the topic you requested, and deliver quality service.
By sharing personal information with us, you are giving consent for us to rightfully use your data for the following business purposes:
- Send any updates regarding services you have shown interest in or provide further information related to the topic you requested.
- Contact and communicate with you regarding your initial request.
- To get your consent to further contact you regarding any other services you might be interested in.
3.3. Purposes and legal basis for data processing
1) If you fill out a contact form to get an expert’s take on your project or to get familiar with the services our company delivers, we process your data in order to enter into a contract and comply with our contractual obligations (to render Services), or answer to your request. This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired about from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use the personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites.
2) With an aim to enhance our productivity and improve our collaboration — under our legitimate interest— we may use your personal data (e.g., an e-mail, name, job title, or activity taken on our resources) to provide the information we believe may be of interest to you. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery.
3) If you fill out contact forms for any other purpose, including the download of white papers or to request a demo, we process data with a legitimate interest to prevent spam and restrict direct marketing of third-party companies. Our interactions are aimed at driving engagement and maximizing the value you get through our services.These interactions may include information about our new commercial offers, white papers, newsletters, content, and events we believe may be relevant to you.
3.4. Data retention period
We set a retention period for your data collected from contact forms on our websites to 8 years. This data may be further used to contact you if we want to send you anything relevant to your initial request (e.g., updated information on the white papers you downloaded from our websites).
3.5. Data recipients
We do not transfer data to third parties, apart from the cases described in the General data processing section and this section.
- Data we gather via e-mails, messengers, widgets, and phones
4.1. We collect the following categories of data
When you interact with us via any other means and tools, we gather the following information about you:
- Names/surname
- Position
- Phone number
- Location
- Сompany name
- Any other information you provided to us from your request
- History of our communication, call duration
The information about a customer call is stored in our internal system and includes a full call recording (starting the moment a connection was established), a voice recording if any is available, a phone number, and a call duration.
4.2. How we process the data gathered
All the requests acquired via e-mail are stored within a business Gmail account of CGColorsInc located on Google’s server. The information about the request is further transferred and stored in internal CRM either by employees of CGColorsInc manually or automatically for further processing according to our purposes. We may maintain and support the system, in which we store collected data.
4.3. Purposes and legal basis for data processing
1) When you contact us via any other means to get an expert’s take on your project / our services or to make any kind of a request, we process your data in order to enter into a contract, to comply with our contractual obligations (to render Services), or answer to your request.
2) This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired about from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use the personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites. With an aim to enhance our productivity and improve our collaboration, what is our legitimate interest, we may use your personal data—such as an e-mail, name, job title, or activity taken on our resources—to provide the information we believe may be of interest to you. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery.
3) If you communicate with us for any other purpose we process data with a legitimate interest to prevent spam and restrict the direct marketing of third-party companies. Our interactions are aimed at driving engagement and maximizing the value you get through our services.These interactions may include information about our new commercial offers, white papers, newsletters, content, and events we believe may be relevant to you or your initial request.
4.4. Data retention period
We set the retention period for the data collected to 6 years. This data may be further used to contact you if we want to send you anything relevant to your initial request.
4.5. Data recipients
We do not share data with third parties, apart from the cases described in the General data processing section and cases stipulated in our third partner’s privacy policies.
- Data we gather if you are our customer
5.1. We collect the following categories of data
If you are our customer, you have already shared the following information with us to process:
- Names/surnames of contact persons
- Phone numbers
- E-mails
- Сompany name/address
- Any other information you provided to us during service delivery
- History of our communication, etc.
5.2. How we process the data gathered
1) Information about the existing customers is transferred to our internal CRM (by our employees manually or automatically on receiving a contact form) for further processing a customer request and providing relevant services, as well as developing recommendations on improving the services we deliver. We may further need any maintenance and support activities of our CRM system or any related activities.
2) To share contact information and information related to the services a customer is interested in, we may use the following messengers: E-mail services—Gmail or WhatsApp services.
3) To store and share project requirements or any other information submitted by a customer (e.g., a project budget estimation to deliver a suitable commercial offer, UI mockups submitted by a customer, test access to a customer system, etc.), we may use services of Google, Adobeand Trello.
4) To provision phone calls in a distributed manner, CGColorsInc makes use of services to store historical data about the activities 5) To provision contracts, all the data about the active customers is stored in a secured internal network resource with limited access. This resource is available only to our account managers or other employees concerned for the purpose of improving service delivery while establishing communication with a customer, issuing an invoice, and generating reports for a customer.).
6) Additionally, by sharing with us this information you are giving consent to contact you in order to get your consent for a possibility to contact you regarding any other services you might be interested in.
5.3. Purposes and legal basis for data processing
1) To fulfill/comply with our contractual obligations or answer your request. For example, we use your name or an e-mail in contact to send invoices or communicate with you at any stage of the service delivery life cycle. This way, we may use your personal information to provide services to you, as well as process transactions related to the services you inquired about from us. For example, we may use your name or an e-mail address to send an invoice or to establish communication throughout the whole service delivery life cycle. We may also use the personal information you shared with us to connect you with other of our team members seeking your subject matter expertise. In case you use multiple services offered by our company, we may analyze your personal information and your online behavior on our resources to deliver an integrated experience. For example, to simplify your search across a variety of our services to find a particular one or to suggest relevant product information as you navigate across our websites.
2) With an aim to enhance our productivity and improve our collaboration, what is our legitimate interest, we may use your personal data—such as an e-mail, name, job title, or activity taken on our resources — to provide the information we believe may be of interest to you and communicate with you in order to get your consent for a possibility to contact you regarding any other services you might be interested in. Additionally, we may store the history of our communication for the legitimate purposes of maintaining customer relations and/or service delivery as well as to maintain and support our CRM system and related activities.
5.4. Data retention period
We set the retention period for your data about our customers to 6 years from the last Service delivery. We keep it to be able to reach you when we have something relevant to your initial request (for example, updated information on related services, news, events, updates, etc).
5.5. Data recipients
We do not share data with third parties, apart from the cases described in the General data processing section or in this section.
- Your rights
Below, you will find a list of the rights you are subject to. Please note that some of the enlisted rights may be limited for the requests, which expose the personal information of another individual who is subject to the very same rights for privacy. In such a case, we will not be able to satisfy your request for data deletion if it contains information we are eligible to keep by law.
1) The right to be informed and to access information. You have legal rights to access your personal data, as well as request if we use this data for any purpose. Complying with our general policy, we will provide you with a free copy of your personal information in use within a month after we receive your request. We will send your information in use via a password-protected PDF file. For excessive or repeated requests, we are eligible to charge a fee. In case of numerous or complex requests, we are eligible to prolong our response time by as much as two additional months. Under such circumstances, you will be informed about the reasons for these extensions. further actions you are eligible to proceed.
2) The right to rectification. In case you believe, we store any of your personal data, which is incorrect or incomplete, you may request us to correct or supplement it. You also have the right to introduce changes to your information by logging into your account with us.
3) The right to erase, or “the right to be forgotten”. Under this principle, you may request us to delete or remove your personal data if there is no solid reason for your data’s continued processing. If you would like us to remove you from our database, please e-mailhi@cgcolors.com The right to be forgotten may be brought into force for the following reasons:
- Data, which no longer has a relation to its original purpose for the collection.
- You withdraw consent with respect to the original reason data was processed, and there is no other reason for us to continue to store and process your personal data.
- You have objections to processing your personal data, and there are no overriding legitimate reasons for us to continue to process it.
- Your personal data has been unlawfully processed.
- Your personal data has to be deleted to comply with a legal obligation in a European Union or a Member State law to which CGColorsOnc is subject.
- Your personal data has been collected in relation to the offer of information society services.
4) The right to restrict processing. Under this right, you may request us to limit the processing of your personal data. In this regard, we are eligible to store information that is sufficient to identify which data you want to be blocked but cannot process further. The right to restrict processing applies to the following cases:
- Where you contest the accuracy of your personal data, we will restrict data processing until we have verified the accuracy of your personal data.
- Where you have objected to data processing under legitimate interests, we will consider whether our legitimate interests override yours.
- When data processing is unlawful, and you oppose data deletion and request restriction instead.
- If we no longer need your personal data, but you require this data to establish, exercise or defend a legal claim.
5) If we have disclosed your personal data in question to third parties, we will inform them about the restriction on data processing, unless it is impossible or involves disproportionate effort to do so. We will inform you if we decide to lift a restriction on data processing.
6) The right to object. You are eligible to object to processing your personal data based on legitimate interests (including profiling) and direct marketing (including profiling). The objection must be on “grounds relating to his or her particular situation.” We will inform you of your right to object in the first communication you receive from us. We will stop processing your personal data for direct marketing purposes, as soon as we receive an objection.
7) The right to data portability. You are eligible to obtain your personal data, which is processed by CGColorsInc, to use it for your own purposes. It means you have the right to receive your personal data—that you have shared with us—in a structured machine-readable format, so you can further transfer the data to a different data controller. This right applies in the following circumstances:
- Where you have provided the data to CGColorsInc.
- Where data processing is carried out because you have given CGColorsInc your consent to do so.
- Where data processing is carried out to develop a contract between you and CGColorsInc.
- Where data processing is carried out automatically. (No membership data is processed using automated means, so this right does not apply).
8) Withdrawal of consent. If we process your personal data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any point in time. Please note, that if you exercise this right, you may have to then provide your consent on a case-by-case basis for the use or disclosure of certain personal data, if such use or disclosure is necessary to enable you to utilize some or all of our services.
9) Right to file a complaint. You have the right to file a complaint about manipulations applied to your data by CGColorsInc with the supervisory authority of your country.
- Data security and protection
We use data hosting service providers in the USA and India to store the information we collect, and we do use extra technical measures to secure your data.
These measures include without limitation: data encryption, password-protected access to personal information, limited access to sensitive data, encrypted transfer of sensitive data (HTTPS, IPSec, TLS, PPTP, and SSH) firewalls and VPN, intrusion detection, and antivirus on all the production servers.
The data collected by third-party providers is protected by them and is subject to their terms and privacy policies.
Though we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data is absolutely safe from intrusion by others during transmission through the Internet, or while stored on our systems, or otherwise in our care.
- General description
We may supplement or amend this policy with additional policies and guidelines from time to time. We will post any privacy policy changes on this page. We encourage you to review our privacy policy whenever you use our services to stay informed about our data practices and the ways you can help to protect your privacy.
Our services are not directed to individuals under 16. We do not knowingly collect personal information from individuals under 16. If we become aware that an individual under 16 has provided us with personal information, we will take measures to delete such information.
If you disagree with any changes to this privacy policy, you will need to stop using our services.
Contact us
Your information is controlled by CGColorsInc.
Delaware
2093 PHILADELPHIA PIKE #9088
CLAYMONT, DE 19703
