Shopify Store Maintenance & Support

We provide great support and maintenance to keep you focused on business side and we take care of every nitty-gritty on your store and keep that well maintained. Our Shopify support and maintenance hours can be used for design and development and if unused can roll over to the next month.

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    Shopify Store Maintenance & Support

    Our Shopify store maintenance and support include the following but are not limited to the below items only. We can always create custom Shopify store maintenance plans that will best suit your business.

    • Daily downtime monitoring and malware scanning
    • Monthly backup of your store that includes the products, orders, and customers along with the design files.
    • Making sure Shopify Store is running fine and if there is any error, we fix it asap.
    • Shopify store scheduled checks after major Shopify update/ app installation or theme installation.
    • Review the checkout process and checkout log in every two weeks.
    • Newly launched products are properly uploaded on the site and we’ll handle the product uploading process if requested by the client.
    • Any design and development on your store within allotted working hours in the maintenance plan.
    • Monthly site report to find out what can enhance user experience and where the site is lacking from a technical standpoint.
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    Frequently Asked Questions

    We have our offices in Delaware and New York. Since we provide 24 x 7 support, we have designers and developers around the world.

    I know it is difficult to guess. Please send us list of things you really need help with and we’ll give you estimate of number of hours help you would need each month
    Send us an email from your email on our file and we’ll cancel your maintenance plan.
    Maintenance plan will be cancelled immediately and we’ll charge on pro rata basis if we are in the middle of the month.
    Yes, we offer on multi-store maintenance plan and discount depends upon for how many stores you are looking for maintenance plan.
    Yes, we have carefully curated maintenance plans for agencies. You will love them.
    We are still working from home so it becomes difficult for us to do the in-person meetings until it is absolute necessary.  

    We'll always be connected with you and jump on a zoom call whenever needed. We are quite prompt with our replies and jump on anything you throw at us. We are just call/email/zoom away.

    Please book online meeting using this link and we'll jump on a call with you

    https://meetings.hubspot.com/josh968

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