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Shopify Support Services

Beyond official Shopify support services, we are here to assist you when you run into situations where you can't find straightforward answers from the Shopify support team, or when they suggest consulting with your developer.

Our Shopify support services include engaging with Shopify support to identify the easiest and most effective solutions to your problems. If they require further research, app installation, bug fixing, or custom coding to implement specific features for your Shopify store, we are capable of handling it

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    Shopify Support Services

    Shopify Support Services
    Know More About Shopify Support Services

    To be honest, designing a Shopify store and running it successfully is no child’s play. Shopify stores require an expert who can design or enhance the store, understand what resonates with your audience and what doesn’t, possess an eye for essential store features, and have coding experience to install and configure apps as needed.

    Unfortunately, Shopify support can assist with some of these aspects and provide guides or blog posts on how to do it yourself. But believe me, for business owners, it can be challenging – I’m not lying when I say it has given us a hard time on occasion.

    That’s why we’ve developed Shopify support services to help you elevate your store.

    What is Our Shopify Support Plan Include?

    • Research for Apps
    • App Installation and Configuration
    • Writing code to build custom apps
    • Website speed optimization
    • User experience enhancements
    • Mobile optimization
    • Creating a mobile app of your store
    • Product label design
    • Product 3D model design
    • Product picture retouch
    • SEO Audit
    • Help with SEO
    • Paid Campaign Setup (one-time)
    • Emergency Support Whenever You Need It

    Frequently Asked Questions

    Estimating the exact number of hours can be challenging. To provide you with an accurate estimate, please share with us a list of specific tasks you need assistance with, and we'll help you determine the monthly hours required.
    Our team records their screens to make sure that you only pay for the work we truly do in your store.
    Yes, we offer customizable plans that allow you to choose services based on your specific needs and budget.
    Simply send us an email from your registered email address, and we'll cancel your maintenance plan.
    We wouldn’t recommend cancelling the job, but if you really want to do, we cannot offer the refund as Shopify's support team must have invested lots of time already and assigned the hours to your task.

    Why Choose CGCOLORS for Shopify Support

    • Team That Can Start Immediately

      We pride ourselves on not outsourcing Shopify support tasks to freelancers. Instead, we maintain an in-house team ready to kickstart your project without delay. Our formidable talent pool consists of more than 20 Shopify experts, encompassing designers, developers, marketing professionals, and more, ensuring that your needs are met with the highest level of expertise.

    • Full Service eCommerce Agency

      As a full service Shopify agency, we offer a wide range of services to support your e-commerce business. Our offerings include everything from Shopify store setup, theme design, and theme customization to graphic design, product label design, paid media marketing, and copywriting, among other valuable services. We provide nearly everything you need to ensure the success of your Shopify store.

    • Fair Hourly Rate

      We are committed to ensuring fairness and transparency in our pricing structure. To achieve this, we offer a fixed hourly rate to all our customers who prefer not to opt for an unlimited shopify support and maintenance plan. With the flexibility to purchase hours in bulk, you have the freedom to use them whenever you require assistance. This approach empowers you to control your expenses and access our services when it’s most convenient for you.

    • Regular Updates On Tasks

      You’ll be in direct contact with your dedicated account manager, who will ensure that we promptly address your tasks and deliver a clear timeline for each one. Your account manager will keep you updated on the progress of these tasks and serve as your primary point of contact throughout the process.

    • Client Centric Refund Policy

      If you find yourself dissatisfied with our service, we offer a pro-rata refund as a remedy. In certain situations, a full refund may even be considered, should both parties agree that our performance fell short of expectations. Your satisfaction is our priority.

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